FAQ
LuxemoreHome, is an online store that sells decorative accessories, items for the home (lamps, furniture, mirrors, curtains, kitchen and bathroom accessories, etc.) and also offers several decorative products (vases, lamps, picture frames) as well as practical items (key rings, alarm clocks, watches, jewelry, etc.).
Furniture, chairs, sofas, armchair, office chair, stool, ottoman, bench, side table, dining table, bar table, coffee table, storage, bed, office, lighting, suspension lamps, wall light fixture, ceiling light fixture, table lamps, lamps, standard lamp, cushion, throw, curtains, curtain rod, frames, candles, flowers, shower curtain, mirrors, hooks, clocks, wall decor, decorative accessories, vases, chandeliers, candelabra, carpets, rugs, glassware, drinkware, dishes, utensils, cutlery, tablecloth, place mat, coffee, tea, salt, pepper grinder, kitchen accessories, bathroom accessories, bath mat, garbage, trash can, toys, games, jewellery, alarm clock, necklace, bracelet, ring, watch, books, bags, purses, wallets, bedding, decorations, design, gifts, gift registry, wedding, wedding registry, renting, gadgets, gift card, store, boutique, gift wrapping, house, maison, montreal, plateau, mont-royal, westmount, quebec, ottawa, st-denis street, sherbrooke west street, sussex street, cartier street, boulevard ren&eacut
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FAQ

Frequently Asked Questions
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Which payment methods are accepted online?

Modified on: Tue, 12 Nov, 2019 at 1:51 PM


We accept the following online payment methods: VISA credit or debit, MASTERCARD credit or debit and PAYPAL.
I made a mistake with the information provided during my order. What should I do?

Modified on: Tue, 12 Nov, 2019 at 1:52 PM


If you would like to change any relevant information such as your phone number or address, please contact customer service as soon as possible via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.
I purchased an item online and was delivered damaged. What happens now?

Modified on: Tue, 12 Nov, 2019 at 1:53 PM


We’re sorry to hear that, please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will address the situation and guide you through the steps to follow.
What is your price adjustment policy?

Modified on: Mon, 21 Oct, 2019 at 3:02 PM


Any price adjustment will be granted within 14 days following the purchase, receipt or pick-up of your merchandise. The original receipt is required for the adjustment to occur. Certain conditions and exceptions may apply.
I had a technical problem trying to place an order online. What should I do?

Modified on: Tue, 12 Nov, 2019 at 1:54 PM


If you’re unable to make an online purchase, please try again later.If the issue is recurrent, please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.
What is your return policy for items purchased on your website?

Modified on: Tue, 12 Nov, 2019 at 2:12 PM


If you are not completely satisfied with your purchase or have simply changed your mind, please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) within 20 days of the delivery date for an exchange or refund of unused items.Proof of purchase and original packaging are required. Refunds are provided in consideration of original method of payment. Items reduced to -40% or more are a final sale.Click HERE for more information regarding are refund policy.
I would like to add or remove items to my order, what happens next?

Modified on: Tue, 12 Nov, 2019 at 2:13 PM


Please contact us as soon as possible and we’ll gladly provide you with suitable options based on the status of your order. Additional fees may apply to modifications being made to an order that has already been shipped.Please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will address the situation and guide you through the steps to follow.
Can replacement parts and hardware be purchased?

Modified on: Tue, 12 Nov, 2019 at 2:14 PM


Replacement parts and hardware are available for purchase for certain products.You may either visit the store where you purchased the item or contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.
Where can I find information on the dimensions of the products or packaging?

Modified on: Tue, 12 Nov, 2019 at 2:15 PM


You may find the information on the products individual pages.Should you require more information, you may contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.
When will my order ship? What are the delays?

Modified on: Thu, 24 Oct, 2019 at 7:26 PM


The average delivery time for online orders is less than a week for items in stock. Depending on the destination and complexity, some deliveries can take up to 2 weeks.
How can I track my package?

Modified on: Tue, 12 Nov, 2019 at 2:04 PM


Orders shipped via Canada Post and FEDEX or UPS will generate a tracking number that you will receive by email as soon as your order is picked up by either carrier. (Please note that any orders placed on a weekend (Saturday or Sunday), order will be picked up on the next working day).If you have any questions regarding delivery status, please contact the store in charge of delivery and they will be more than happy to follow up with the delivery person for you.
How much are the shipping fees? How are shipping charges calculated?

Modified on: Tue, 12 Nov, 2019 at 2:06 PM


Delivery charges are calculated according to the delivery method, the item’s dimensions, weight and delivery destination. Simply add the items you want to order to your shopping cart and enter your postal code. The shipping charge will be calculated automatically.Please visit our Shipping & Delivery page for more detailed information and pricing.If you require further assistance, please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) so that we may assist you in finding a solution.
How much are the shipping fees? How are shipping charges calculated?

Modified on: Tue, 12 Nov, 2019 at 2:06 PM


Delivery charges are calculated according to the delivery method, the item’s dimensions, weight and delivery destination. Simply add the items you want to order to your shopping cart and enter your postal code. The shipping charge will be calculated automatically.Please visit our Shipping & Delivery page for more detailed information and pricing.If you require further assistance, please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) so that we may assist you in finding a solution.
How should I prepare for delivery?

Modified on: Tue, 12 Nov, 2019 at 2:11 PM


In order for the delivery to go smoothly, we ask our customers to ensure that the delivery person has secure access to the premises. Here are some pointers to consider.1 – Please ensure that the delivery box will easily go through your door frames, stairwells and corridors. Our deliverers cannot modify the door frames, door trim, moldings and fixtures to allow the passage of your delivery. If the item does not fit in the passage, shipping costs will not be refunded.2 – Make sure you have enough space to receive your order in the room of your choice.3 – Delivery personnel cannot remove their safety boots. Please provide protection for your floors.4 – Our deliverers will not pick up or throw away old furniture or other debris.5 – A LuxemoreHome assembly service is available. You must ensure the service is ordered at the same time or prior to the delivery request. Please contact customer service for all subsequent inquiries. Our deliverers cannot receive payments and will not be able to sell this service to you.

6 – You must be present during the entire scheduled time of reception of your delivery. If no one is available at the time of delivery, an additional $40 shipping charge will be applied for your order to be delivered again.

Do you offer discounts to designers & architects?

Modified on: Tue, 12 Nov, 2019 at 2:19 PM


Yes we do offer discounts to designers and architects who are registered in our designers database. You must be registered to benefit from the discount.You must join our Affiliate Program.The discount is applicable to professionals only. In addition, it is possible to add multiple contacts or employees under the same company name. Please note that it is strictly forbidden to carry billing in a name other than registered ones (e.g. designer’s client).Your 10% discount will be applied to your purchases and your purchase history will be kept under the account number.Your discount cannot be applied via our website. To make a remote purchase please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.The discount is applicable on regular price items only. In the case of a sale item, only the most advantageous discount will be applied. Please note that discounts are not cumulative.

How do I register for the designer accounts?

Modified on: Tue, 12 Nov, 2019 at 2:20 PM


You must signup to our Affiliate Program.The discount is applicable to professionals only. In addition, it is possible to add multiple contacts or employees under the same company name. Please note that it is strictly forbidden to carry billing in a name other than registered ones (e.g. designer’s client).Your 10% discount will be applied to your purchases and your purchase history will be kept under the account number.Your discount cannot be applied via our website. To make a remote purchase please contact customer service via email at luxemorehome@gmail.com or call 1-800-484-0453 (toll-free call) and a member of our team will be more than happy to assist you.

 

The discount is applicable on regular price items only. In the case of a sale item, only the most advantageous discount will be applied. Please note that discounts are not cumulative.